Privacy Policy — apms pk

1 About This Policy

This Privacy Policy describes how apms pk ("we", "us", "the Platform") collects, uses, stores and protects personal information provided by users ("you", "the Player") when registering or using any service available on the apms pk website or mobile application.

apms pk is an online entertainment platform serving players in Pakistan. We operate entirely in PKR and our services are designed specifically for Pakistani users. Everything described in this policy applies to activity on both the website and the dedicated apms pk App for Android and iOS.

We are committed to handling your personal information with care and transparency. This policy explains your rights clearly so you always know exactly what happens to your data. If anything in this document is unclear, you are welcome to contact our support team before registering.

2 Data We Collect

apms pk collects personal information in two ways: information you provide directly when registering or using the platform, and information collected automatically as you interact with our services.

Information you provide directly:

• Full name and date of birth (required to verify you are 18 or above)
• Mobile number and email address used for account registration and verification
• CNIC or passport number where identity verification is requested
• Payment method details — for example your JazzCash or Easypaisa mobile number, bank account title, or card details used for deposits and withdrawals in PKR
• Any correspondence you send to our support team, including chat messages, emails or dispute submissions

Information collected automatically:

• Device information — type of device, operating system version, browser type
• IP address and approximate geographic location derived from it
• Login timestamps and session durations
• Pages visited, games played, bets placed and in-platform navigation patterns
• Technical error logs and crash reports from the apms pk App

3 How We Use Your Data

The personal data collected by apms pk is used for the following specific purposes only:

• Account management: Creating and maintaining your account, verifying your identity, and enabling you to log in securely.
• Transaction processing: Processing deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfer and card channels.
• Platform operation: Personalising your experience, remembering your preferences, and delivering the games and betting markets you use.
• Customer support: Responding to your queries, resolving disputes, and sending you important account notifications.
• Security and fraud prevention: Detecting and preventing unauthorised access, multi-accounting, bonus abuse, and other activities that violate our Terms and Conditions.
• Platform improvement: Using anonymised, aggregated analytics to understand how players use apms pk and improve the user experience over time.
• Promotional communications: If you have opted in, sending you information about bonuses, promotions, and platform updates. You may opt out at any time through your account settings.

We do not use your personal data for any purpose beyond those listed above without first seeking your consent.

4 Payment Data

Because apms pk processes all financial transactions in PKR, we handle payment-related data with particular care. The following points explain exactly how payment information is managed on the platform:

• Payment credentials — including JazzCash and Easypaisa mobile wallet numbers, bank account details, and card numbers — are never stored in plain text on apms pk servers.
• Card details entered for deposit purposes are tokenised by the payment processor and the full card number is not retained by apms pk directly.
• Raast ID and bank account information submitted for withdrawal are stored only as long as necessary to process the withdrawal and are then deleted or anonymised.
• Transaction records — including amounts, dates, and payment method type — are retained for account history purposes and may be referred to in the event of a dispute.
• apms pk does not share your payment details with any third party except the payment service provider required to process the specific transaction.

5 Cookies

apms pk uses cookies — small text files stored on your device — to provide a functional and consistent experience across sessions. Here is a breakdown of the cookies we use and why:

• Essential session cookies: These keep you logged into your account as you navigate between pages. Without these, the platform cannot function correctly. They expire when you close your browser or log out.
• Preference cookies: These remember your display settings, language preference and last-used payment method so you do not have to re-enter them on every visit.
• Security cookies: Used to detect and prevent cross-site request forgery (CSRF) and other session-based security threats.
• Analytics cookies (anonymised): Aggregated, non-identifiable data used to understand which features are most used and how the platform can be improved. No individual user is identified through analytics data.

apms pk does not use third-party advertising cookies or behavioural tracking pixels. We do not participate in cross-site tracking networks. If you disable cookies in your browser, some features of the apms pk platform — particularly login and session persistence — may not work correctly.

6 Data Sharing

apms pk does not sell, rent or share your personal data with third-party organisations for marketing or commercial purposes. The only circumstances in which your data may be shared with external parties are:

• Payment processors: The minimum data required to complete your deposit or withdrawal transaction is shared with the relevant payment service provider (JazzCash, Easypaisa, Raast, bank or card processor). These providers operate under their own privacy and security standards.
• Game content providers: Where necessary for the operation of a specific game or live casino stream, your anonymised session data may be shared with the studio or game engine provider. No personally identifiable information is shared with game providers.
• Technical service providers: Infrastructure, hosting and security providers that support apms pk operations may process data on our behalf under strict data processing agreements. These providers are not permitted to use your data for their own purposes.
• Fraud prevention and security: In cases of suspected fraud, multi-accounting, or serious Terms violations, relevant account and transaction data may be reviewed internally or shared with fraud detection partners.

In every case of data sharing, apms pk applies the principle of minimum necessary disclosure — only the data required for the specific purpose is shared, and no more.

7 Data Retention

apms pk retains your personal data for as long as your account remains active and for a reasonable period afterwards in order to handle any outstanding disputes, comply with record-keeping obligations, and maintain audit trails for security purposes.

• Active account data is retained for the lifetime of the account.
• Following account closure at your request, personal data is typically deleted or anonymised within 90 days, subject to any outstanding disputes or unresolved transactions.
• Where an account has been closed due to a Terms violation or fraud investigation, relevant records may be retained for a longer period to support the investigation or prevent re-registration.
• Transaction records in PKR are retained for a minimum period to allow for dispute resolution and account history review.
• Anonymised, aggregated analytics data from which no individual can be identified may be retained indefinitely for platform improvement purposes.

8 Your Rights

As a registered user of apms pk, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team:

• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to correction: If any of your personal data is inaccurate or out of date, you may request that we correct it.
• Right to deletion: Subject to retention obligations, you may request that your personal data be deleted following account closure.
• Right to restrict processing: In certain circumstances, you may request that we limit how your data is used while a concern or dispute is being investigated.
• Right to opt out of marketing: You may withdraw consent for promotional communications at any time through your account notification settings. Withdrawing marketing consent does not affect the processing of data required to operate your account.
• Right to data portability: You may request a copy of your data in a structured, machine-readable format where technically feasible.

apms pk will respond to all data rights requests within 30 days. Complex requests may take longer; in such cases, we will notify you of the expected timeline.

9 Account Security

Keeping your personal data secure requires effort on both sides. apms pk takes the following technical measures to protect your account and the data associated with it:

• All data transmitted between your device and apms pk servers is encrypted using TLS (Transport Layer Security).
• Passwords are stored using one-way hashing — we cannot view or recover your password directly, only reset it.
• Suspicious login attempts trigger automatic security alerts and may result in a temporary account lock pending your confirmation.
• Withdrawal requests require additional identity verification steps to prevent unauthorised fund transfers.

On your side, you are responsible for keeping your login credentials secure. Do not share your username or password with anyone. If you suspect that your account has been accessed without your permission, contact our support team immediately so we can lock the account and investigate.

10 Children's Privacy

apms pk is strictly an 18+ platform. We do not knowingly collect, store or process personal data from anyone under the age of 18. All registration attempts are subject to age verification and any account found to belong to a minor is closed immediately with all data deleted.

Parents and guardians in Pakistan are encouraged to use device-level parental controls and content filtering tools to prevent minors from accessing online gaming or betting platforms. If you believe a minor has registered on apms pk using false information, please contact our support team immediately so we can investigate and take appropriate action.

11 Policy Changes

apms pk may update this Privacy Policy from time to time to reflect changes in how the platform operates, the data we collect, or how we use that data. When material changes are made to this policy, we will notify registered users by displaying a notice on the platform or sending a notification to your registered email address or mobile number.

The revised policy will state the effective date at the top of the page. Continued use of apms pk after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should contact support to close your account before the new policy takes effect.

We recommend checking this page periodically to stay informed about how your personal information is being handled. The most recent version of this policy always supersedes any previous version.

12 Contact & Data Requests

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please get in touch with the apms pk support team. We are available seven days a week in Pakistan Standard Time and aim to respond to all privacy-related queries within 24 to 48 hours.

• Email: [email protected]
• For general questions, visit the FAQ page
• For account-related terms, visit Terms and Conditions
• For gaming safety resources, visit Responsible Gaming

When submitting a data access or deletion request, please include your registered mobile number or email address so we can locate your account quickly. Do not include your password in any communication with our team.